In case the material number is not available we need either the serial number of the machine and/or the identification found directly on the material (photos) or a detailed description of the mounting location and/or the function.
The warranty period amounts to six months upon arrival of the spare part at the client’s. For used spare parts, the warranty period amounts to three months upon arrival of the spare part at the client’s.
You have the option of concluding a LiSERV contract. If you do not have a LiSERV contract you will incur a fee for any remote connection or service via LiSEC.eye. A one-off charge of € 250 per case will be billed regardless of the remote time, i.e. the chargeable remote maintenance service shall begin with the analysis of the fault notification and end with the completion of the concrete technical measure.