• Blog
  • Contact
  • SUCCESS STORIES
  • EN 

    Choose your language

    • English
    • German
    • Chinese
    • Italian
    • Spanish
LiSEC Logo
  • Blog
  • Contact
  • SUCCESS STORIES
  • EN 

    Choose your language

    • English
    • German
    • Chinese
    • Italian
    • Spanish
  • Solutions
    Systems & Lines
    • Glass Cutting Line
    • Insulating glass line
    • Glass Processing Line
    • Laminated Glass Line
    Stand-Alone Machines
    • Glass Cutting
    • Insulating Glass Production
    • Sorting & Logistics Systems
    • Flat Glass Processing
    • Glass Processing & Wash
    • Quality management
    • Tempering
    • Cericom - Laser systems
    • base
    • Success Stories
    Software
    • Software for Business Management
    • Software for Production Management
    • Software for Shopfloor Management
    • Software on machines
    Configurator
    Preowned machines
  • Competence
    After Sale / Service
    • HOTLiNE & ONLiNE SUPPORT
      HOTLiNE & ONLiNE SUPPORT
    • LiSEC Process Control
      LiSEC Process Control
    • Live Support System - LiSEC.eye
      Live Support System - LiSEC.eye
    • LiSERV
      LiSERV
    • My LiSEC
      My LiSEC
    • Spare Parts
      Spare Parts
    • LiSAIR Express Delivery
      LiSAIR Express Delivery
    • Contacts spare parts service
      Contacts spare parts service
    • Inspection and Maintenance
      Inspection and Maintenance
    • Installation
      Installation
    • LONGLiFE
      LONGLiFE
    • Training
      Training
    • FAQ
    Glass Processing
    • Glass processing products - LiSEC.com
      Products
    • References
      References
    • Contact
      Contact
    • CE Declaration of Performance
      CE Declaration of Performance
    • GLASTECH
      GLASTECH
    • Glastech Certificate
    Spacer
    • Spacer products - LiSEC.com
      Products
  • Careers
    Working at LiSEC
    Online Application
    Contact
  • News
    News
    Success Stories
    Events
    Customer Magazine LEAD
    Press contact
    Press distributor
    Downloads
  • About LiSEC
    Company
    Management
    Purchasing
    Locations & Contact
    History

    • LiSEC
    • After Sale / Service
    • FAQ

    FAQ – Frequently asked questions

    Here you will find answers to frequently asked questions concerning our products and services.

    If you should not find an adequate answer to your question, please send us your question directly. You will be informed by e-mail as soon as the answer is online.

    • 1
    • 2
    • 3

    What are the rates for LiSEC technician support?

    Please contact coordination@lisec.com directly. We will be happy to send you the currently valid rates.​​​​​​​

    I would like to return parts. Whom should I contact?

    Please contact your local office. (Austria: Qualityservice@lisec.comQualityservice@lisec.comspares-return@lisec.com)

    How long can LiSEC guarantee spare parts availability for my equipment?

    We guarantee the availability of spare parts or equivalents for at least 10 years.

    Spare parts are no longer available for my machines. What can I do?

    Even if spare parts are no longer available, LiSEC is ready to help. We offer the possibility of a machine conversion, or the change to a used or new machine. Especially for machines built before 1996, we recommend a modernization of the machine park in order to ensure spare parts availability.

    Which shipping modes are available for me?

    Economy, Express, Saturday delivery and Special transport on request, Self-pick-up

    I ordered the wrong spare part, what should I do?

    Please contact your local office. (Austria: spares-return@lisec.com)

    I need someone who can install the spare part for me. Whom should I contact?

    Please contact your local office. (Austria: coordination@lisec.com)

    • 1
    • 2
    • 3

    Ask a question

    Monika Edermaier-Edermayr

    Please contact me

    Feel free to contact me if you have any further questions.

    Monika Edermaier-Edermayr

    Your contact person

    LiSEC Newsletter Service

    Follow us

    About LiSEC
    • Locations & Contact
    • Company
    • Purchasing
    • Careers
    • GLASTECH
    • CE Declaration of Performance
    Service
    • Training
    • FAQ
    • My LiSEC
    News
    • News
    • Events
    • Customer Magazine LEAD
    • Downloads
    • Press contact
    • Copyright © 2021 LiSEC
    • Imprint
    •  
    • Privacy Policy
    •  
    • Cookie Policy
    •  
    • Transparency Line
    •  
    • Cookie Settings

    best in glass processing