LiSEC.EYE

LiSEC is offering the optimum expansion of its services right now. The LiSEC.eye delivers an added advantage in online support.
 

What is the LiSEC.eye?

LiSEC.eye is a digital solution that enables LiSEC to provide visual support in finding a solution, thereby significantly reducing the time required for service. LiSEC.eye is part of our "LiSERV" online support package, although it can also be used without a valid LiSERV contract.

What costs are incurred without a LiSERV contract?

If you do not have a LiSERV contract, you will incur a fee for every LiSEC.eye service or remote connection. A one-off charge of € 250 per case will be billed regardless of the remote time, i.e. the chargeable remote maintenance service shall begin with the analysis of the fault notification and end with the completion of the concrete technical measure.

What advantages does LiSEC.eye offer?

• Time savings due to immediate assistance during downtimes 
  You will be immediately connected to a LiSEC service technician and cause rectification can be initiated via an interactive video conference. 
    
• Screenshots and whiteboards 
  You can take screenshots and view them together with the LiSEC service technician. Comments can be made in the same way as on a whiteboard. 
    
• Manuals and knowledge database 
  You receive access to our new “MyLiSEC” customer portal. All of your cases, including status, service-related documents and a list of all of your machines including access to wiring diagrams and operating instructions, as well as your LiSEC software products, are documented there.
    
• On mobile end devices and in the web browser 
  Use the devices you already have, no matter whether laptop, tablet or smartphone! 
    
• Mobile phone-optimised live video 
  Transmission of the live video is optimised according to the available data connection. This allows you to establish a connection even with a low bandwidth mobile signal.