LiSEC.EYE

LiSEC is offering the optimum expansion of its services right now. The LiSEC.eye delivers an added advantage in online support.
 

What is the LiSEC.eye?

The LiSEC.eye is a digital solution that enables LiSEC to provide visual support in finding a solution. It significantly reduces the time required for service activities, and is available for just a small supplement to the basic machine price, regardless of the number of machines.
 

What advantages does LiSEC.eye offer?

• Time savings due to immediate assistance during downtimes 
  You will be immediately connected to a LiSEC service technician and cause rectification can be initiated via an interactive video conference. 
    
• Screenshots and whiteboards 
  You can take screenshots and view them together with the LiSEC service technician. Comments can be made in the same way as on a whiteboard. 
    
• Manuals and knowledge database 
  You receive access to our “MyLiSEC” service portal. All of your service tags, including status, fitter requests, service-related documents and a list of all of your machines including access to wiring diagrams and operating instructions, as well as your LiSEC software products, are documented there. 
    
• On mobile end devices and in the web browser 
  Use the devices you already have, no matter whether laptop, tablet or smartphone! 
    
• Mobile phone-optimised live video 
  Transmission of the live video is optimised according to the available data connection. This allows you to establish a connection even with a low bandwidth mobile signal.