LiSEC.EYE
Digital service support for your company
LiSEC is offering the optimum expansion of its services right now. The LiSEC.eye delivers an added advantage in online support.
What is the LiSEC.eye?
The LiSEC.eye is a digital solution that enables LiSEC to provide visual support in finding a solution. It significantly reduces the time required for service activities, and is available for just a small supplement to the basic machine price, regardless of the number of machines.
What advantages does LiSEC.eye offer?
- Time savings due to immediate assistance during downtimes
You will be immediately connected to a LiSEC service technician and cause rectification can be initiated via an interactive video conference.
- Screenshots and whiteboards
You can take screenshots and view them together with the LiSEC service technician. Comments can be made in the same way as on a whiteboard.
- Manuals and knowledge database
You receive access to our new “MyLiSEC” customer portal. All of your cases, including status, service-related documents and a list of all of your machines including access to wiring diagrams and operating instructions, as well as your LiSEC software products, are documented there.
- On mobile end devices and in the web browser
Use the devices you already have, no matter whether laptop, tablet or smartphone!
- Mobile phone-optimised live video
Transmission of the live video is optimised according to the available data connection. This allows you to establish a connection even with a low bandwidth mobile signal.
Please contact me
Feel free to contact me if you have any further questions.
Monika Edermaier-Edermayr