Claim Management

At LiSEC, we take care of your concerns. Our team of specialists supports you and ensures the quick and straightforward handling of complaints, spare parts repairs and goods returns, and has a sole aim: Your satisfaction!
 

Returning goods

We offer you the option of returning incorrectly ordered spare parts to us within 14 days of receipt. Please contact your local LiSEC point of contact for further information on this.
 

Spare parts repairs

Do you require the repair of a machine component? No problem! Simply get in touch with your local point of contact. We will be delighted to process your inquiry and inform you about a possible repair quotation.
 

LiSEC COMPLAINTS 

In order that we can provide you with quick and straightforward assistance with your complaint, we kindly ask that you notify us of the issue promptly. 

Please submit the following details together with your complaint notification, to ensure seamless processing:

• Serial number of the affected machine  
• Description of the problem, photos, … 
• Material number, if available (equipment identifications from wiring diagrams) 
• Delivery note number or spare parts order number 
   

Send your complaint to your local LiSEC point of contact.

Following an internal review of your inquiry, our team of specialists will inform you of the way forward by email.