• Blog
  • Contact
  • Downloads
  • Hotline & Onlinesupport
  • SUCCESS STORIES
  • EN 

    Choose your language

    • English
    • German
    • Chinese
    • Italian
    • Spanish
    • French
LiSEC Logo
  • Blog
  • Contact
  • Downloads
  • Hotline & Onlinesupport
  • SUCCESS STORIES
  • EN 

    Choose your language

    • English
    • German
    • Chinese
    • Italian
    • Spanish
    • French
  • Solutions
    Systems & Lines
    • Glass Cutting Line
    • Insulating glass line
    • Glass Processing Line
    • Laminated Glass Line
    Individual Machines
    • Glass Cutting
    • Insulating Glass Production
    • Sorting & Logistics Systems
    • Flat Glass Processing
    • Tempering
    • Schraml - Glass Processing & Washing
    • Cericom - Laser systems
    Software
    • Software for Business Management
    • Software for Production Management
    • Software for Shopfloor Management
    • Software on machines
    Preowned machines
  • Competence
    After Sale / Service
    • HOTLiNE & ONLiNE SUPPORT
      HOTLiNE & ONLiNE SUPPORT
    • Live Support System - LiSEC.eye
      Live Support System - LiSEC.eye
    • LiSERV
      LiSERV
    • MyLiSEC customer portal
      MyLiSEC
    • LiSEC Training
    • LiSAIR Express Delivery
      LiSAIR Express Delivery
    • Spare Parts
      Spare Parts
    • Inspection and Maintenance
      Inspection and Maintenance
    • Claim Management
    • LONGLiFE
      LONGLiFE
    • FAQ
      FAQ
    Process Development
    • Glass processing products - LiSEC.com
      Products
    • References
      References
    • Contact
      Contact
    • CE Declaration of Performance
      CE Declaration of Performance
    • GLASTECH
      GLASTECH
    • Glastech Certificate
    Spacer
    • Spacer products - LiSEC.com
      Products
  • Careers
    Working at LiSEC
    Vacancies
    Apprenticeship at LiSEC
    A day at LiSEC
    Online Application
    Career fairs
    Contact
  • News
    News
    Success Stories
    Events
    Press contact
    Newsletter
    Press distributor
    Downloads
  • About LiSEC
    Company
    Management
    Company History
    Sponsorship
    Purchasing
    Contact

    • LiSEC
    • After Sale / Service
    • Claim Management

    Claim Management

    At LiSEC, we take care of your concerns. Our team of specialists supports you and ensures the quick and straightforward handling of complaints, spare parts repairs and goods returns, and has a sole aim: Your satisfaction!
     

    Returning goods

    We offer you the option of returning incorrectly ordered spare parts to us within 14 days of receipt. Please contact your local LiSEC point of contact for further information on this.
     

    Spare parts repairs

    Do you require the repair of a machine component? No problem! Simply get in touch with your local point of contact. We will be delighted to process your inquiry and inform you about a possible repair quotation.
     

    LiSEC COMPLAINTS 

    In order that we can provide you with quick and straightforward assistance with your complaint, we kindly ask that you notify us of the issue promptly. 

    Please submit the following details together with your complaint notification, to ensure seamless processing:

    • Serial number of the affected machine  
    • Description of the problem, photos, … 
    • Material number, if available (equipment identifications from wiring diagrams) 
    • Delivery note number or spare parts order number 
       

    Send your complaint to your local LiSEC point of contact.

    Following an internal review of your inquiry, our team of specialists will inform you of the way forward by email.

     

    Jürgen Scheinhart

    Please contact me

    Feel free to contact me if you have any further questions.

    Jürgen Scheinhart

    Your contact person
    Contact E-MailContact FormGeneral Information

    LiSEC Newsletter Service

    Follow us

    About LiSEC
    • Locations & Contact
    • Company
    • Purchasing
    • Careers
    • GLASTECH
    • CE Declaration of Performance
    Service
    • Training
    • FAQ
    • LiSERV
    • MyLiSEC
    News
    • News
    • Events
    • Downloads
    • Press contact
    • Newsletter
    • Copyright © 2023 LiSEC
    • Imprint
    •  
    • Privacy Policy
    •  
    • Cookie Policy
    •  
    • Transparency Line
    •  
    • Cookie Settings

    all.in.one:solutions