The login data from the old business portal was not transferred to the new customer portal. If you have not yet registered in the new MyLiSEC customer portal, please contact your “Power User” or get in touch with email@example.com.
If you have already successfully registered in the new customer portal, click on “Forgot your Password” on the https://my.lisec.com/SignIn page and reset your password. If resetting your password does not work, please also contact us at firstname.lastname@example.org.
Yes. LiSEC offers the „Software as a Service“ package which enables you to start immediately, even without hardware infrastructure. For more information, please contact our Sales Team at email@example.com.
In case the material number is not available we need either the serial number of the machine and/or the identification found directly on the material (photos) or a detailed description of the mounting location and/or the function.
The warranty period amounts to six months upon arrival of the spare part at the client’s. For used spare parts, the warranty period amounts to three months upon arrival of the spare part at the client’s.
You have the option of concluding a LiSERV contract. If you do not have a LiSERV contract you will incur a fee for any remote connection or service via LiSEC.eye. A one-off charge of € 250 per case will be billed regardless of the remote time, i.e. the chargeable remote maintenance service shall begin with the analysis of the fault notification and end with the completion of the concrete technical measure.
Even if spare parts are no longer available, LiSEC is ready to help. We offer the possibility of a machine conversion, or the change to a used or new machine. Especially for machines built before 1996, we recommend a modernization of the machine park in order to ensure spare parts availability.