FAQ – Frequently asked questions

The MyLiSEC customer portal can be accessed in the web browser at the address my.lisec.com, or on the website under Competence / After Sale Service / MyLiSEC.

The login data from the old business portal was not transferred to the new customer portal. If you have not yet registered in the new MyLiSEC customer portal, please contact your “Power User” or get in touch with crm-helpdesk@lisec.com.

If you have already successfully registered in the new customer portal, click on “Forgot your Password” on the https://my.lisec.com/SignIn page and reset your password. If resetting your password does not work, please also contact us at crm-helpdesk@lisec.com.

Our service team will be happy to help you under the phone number 07477/405-5700 or via this website at Service/My LiSEC.

GPS stands for „Glass Processing System“ and LIS stands for „LiSEC Information System“.

We offer the possibility to noncommittally test our software for a fixed time period. For a detailed arrangement please contact our Sales Team at sales@lisec.com.

Yes. LiSEC offers the „Software as a Service“ package which enables you to start immediately, even without hardware infrastructure. For more information, please contact our Sales Team at sales@lisec.com.

LiSEC has a world-wide network. Directly contact the subsidiary in your country to receive support from our local service department. 

By phone under +43-7477-405-5700

We offer software maintenance contracts and our LiSERV (for online support). For details, please contact our sales department (sales@lisec.com).

Please contact your closest subsidiary

In case the material number is not available we need either the serial number of the machine and/or the identification found directly on the material (photos) or a detailed description of the mounting location and/or the function.

The warranty period amounts to six months upon arrival of the spare part at the client’s. For used spare parts, the warranty period amounts to three months upon arrival of the spare part at the client’s.

Please complete the form (Form Service) and specify the serial number of the machine. A LiSEC employee will contact you.

LiSEC Austria can be reached around the clock (24 h) from Monday to Friday. On the weekends, a service technician is on standby.

Our telephone or remote consultation via the hotline is free of charge for the first 30 minutes. After that, transparent billing per ticket applies.

As a LiSERV customer, you enjoy this service completely free of charge!

It is possible to conclude a LiSERV support agreement, which includes online support services. Without a LiSERV support agreement, a one-time fee of €350 will be charged per support ticket for any work exceeding 30 minutes.

Online support contracts are always placed directly with LiSEC Austria GmbH in Austria.

Either by phone under +43-7477-405, by e-mail under coordination@lisec.com or as a LiSEC process control contract customer via the LiSEC Business Portal (My LiSEC).

Please contact the head of the Coordination department under +43-7477-405-0.

The first point of contact should be the respective subsidiary. If required, they will coordinate with the headquarters in Austria and request their support. 

Please contact coordination@lisec.com directly. We will be happy to send you the currently valid rates.​​​​​​​

Please contact your local office. (Austria: Qualityservice@lisec.comQualityservice@lisec.comspares-return@lisec.com)

We guarantee the availability of spare parts or equivalents for at least 10 years.

Even if spare parts are no longer available, LiSEC is ready to help. We offer the possibility of a machine conversion, or the change to a used or new machine. Especially for machines built before 1996, we recommend a modernization of the machine park in order to ensure spare parts availability.

Economy, Express, Saturday delivery and Special transport on request, Self-pick-up

Please contact your local office. (Austria: spares-return@lisec.com)

Please contact your local office. (Austria: coordination@lisec.com)